We’ve collected a set of Frequently Asked Questions for Android users to help you find a quick answer to your question. Please take a look at these first.
Frequent Questions for Android Devices
If you are having problems, please contact us on firstname.lastname@example.org, telling us which device you are using and the symptoms, and we’ll see if we can help you.
IMPORTANT: If the free Colors lesson doesn’t function on your device, please do not make any purchases, as the other lessons may also have problems.
To access them on any Android device, follow the “restore your purchases” instructions.
How to set up password protection for purchases on the Google Play Store.
Open the Google Play Store app
Press Menu, then tap Settings
Under “User controls“, check the box next to Password – Use password to restrict purchases.
When the box is checked, you will be asked to enter your password before making the next purchase on Google Play. After signing into your account, you will be able to make purchases on Google Play for 30 minutes without having to re-enter your password.
After 30 minutes or more, you will be required to sign into your account again to make purchases on Google Play.
If you would like to remove password protection from your Google Play account, you can do that in a number of different ways.
Uncheck the box next to Password located in your Google Play app settings (Menu > Settings)
- Disable password protection when making a purchase on Google Play.
How to return an app within the 15 minute return period:
Launch the Google Play Store app on your device
Select Menu > My Apps
Select the app > Select the Refund option
The Refund button will now say Uninstall. Press Uninstall to remove the app from your device and initiate the refund.
After the 15 minute return period has expired, the Refund option will not be available. Selecting the Uninstall button at this point will simply remove the application from your device.
After the 15 minute return period:
Please contact us directly by email on email@example.com